Comcast Hires New Public Relations Exec to Stem Criticism

By Dustin Slaughter

Comcast announced today that the company has hired Charlie Herrin, a long-time employee, to the position of senior vice president of customer service, in a seeming acknowledgement that the company’s public image – at least in terms of customer satisfaction – is significantly lacking.

According to a statement released by Comcast Cable’s president, Neil Smit, Herrin’s new role will include:

“…partner[ing] with leaders across all business units, including customer service, technical operations, sales, marketing, training and development, and product innovation to reimagine the customer experience and ensure that we are delighting our customers at each touch point.”

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